Benefits
Benefits
Get your money back if your item isnât as listed.
FAQs
As a buyer, you will be redirected to the TradeSafe payment portal, where you can make payment using your preferred payment method (Snapscan, Ozow, Gumtree Wallet, Debit card and credit card). If your payment method is valid and you entered the right information, your payment will go through and a message confirming receipt of your order will be displayed.
If your payment fails to go through, an unsuccessful payment message will be displayed on the same screen where you can choose to try again. Should you choose to try again, you will be redirected back to the Gumtree Summary screen where you can choose to âContinue with paymentâ to start the payment process again. If the problem persists, please get in touch with our friendly Customer Support team.
On the Gumtree app, you can click on 'Accountâ on the bottom navigation bar. Click on the âPurchasesâ tab. A list of all your purchases will be displayed.
If the seller cannot fulfil your order and it gets cancelled, our customer support team will instruct our partners to start the refund process.
The payment will be reversed, and your money will be refunded to your Gumtree wallet when the seller has received the returned package. You will be able to use the funds to purchase another item on Gumtree or withdraw it to your bank account, which will take 3-5 working days to reflect in your account, depending on your bank.
You can raise a dispute within 24 hours after you have picked up your item from the Pargo pick-up point. Navigate to your Gumtree app and select You -> Purchases -> The purchase you would like to raise a dispute on. Once you have submitted your dispute, our customer support team will review and work on assisting you to resolve the dispute in terms of Gumtree's Dispute Resolution Policy.
As a buyer, you will be redirected to the TradeSafe payment portal, where you can make payment using your preferred payment method (Snapscan, Ozow, Gumtree Wallet, Debit card and credit card). If your payment method is valid and you entered the right information, your payment will go through and a message confirming receipt of your order will be displayed.
If your payment fails to go through, an unsuccessful payment message will be displayed on the same screen where you can choose to try again. Should you choose to try again, you will be redirected back to the Gumtree Summary screen where you can choose to âContinue with paymentâ to start the payment process again. If the problem persists, please get in touch with our friendly Customer Support team.
On the Gumtree app, you can click on 'Accountâ on the bottom navigation bar. Click on the âPurchasesâ tab. A list of all your purchases will be displayed.
If the seller cannot fulfil your order and it gets cancelled, our customer support team will instruct our partners to start the refund process.
The payment will be reversed, and your money will be refunded to your Gumtree wallet when the seller has received the returned package. You will be able to use the funds to purchase another item on Gumtree or withdraw it to your bank account, which will take 3-5 working days to reflect in your account, depending on your bank.
You can raise a dispute within 24 hours after you have picked up your item from the Pargo pick-up point. Navigate to your Gumtree app and select You -> Purchases -> The purchase you would like to raise a dispute on. Once you have submitted your dispute, our customer support team will review and work on assisting you to resolve the dispute in terms of Gumtree's Dispute Resolution Policy.
FAQs
